Privacy Policy — How vd111 Protects Your Data
Your privacy matters to us. This Privacy Policy explains in clear, formal terms exactly what personal information vd111 collects from players in Bangladesh, how that information is used, who it may be shared with, and what rights you hold over your own data. We encourage you to read this document in full before registering an account.
Information We Collect
vd111 collects personal information from players in a number of ways — directly through account registration and verification, automatically through the technical operation of the platform, and in some cases from third-party sources such as payment providers and fraud-prevention services. The categories of data we collect, and the circumstances in which each category is gathered, are described in full below.
Account Registration Data
When you create a vd111 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, mobile phone number, email address, and the password you choose for your account. This information is required to establish your identity, verify your age eligibility (18+ only), and maintain your account record. Without this information, we cannot create or maintain a vd111 account for you.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, vd111 may request documentary evidence of your identity and residence. This typically includes a scanned or photographed copy of a government-issued photo ID — such as your Bangladesh National ID Card (NID), passport, or driving licence — and in some cases a utility bill or bank statement confirming your registered address. KYC documents are processed and stored in a secure, access-controlled environment and are not shared beyond the purposes described in this Policy.
Financial & Payment Data
When you make a deposit or request a withdrawal, vd111 collects transactional data associated with the payment. For mobile wallet payments via bKash, Nagad, Rocket, or Upay, this includes your registered mobile wallet number and the transaction reference generated by the payment provider. For Visa and Mastercard payments, we receive a masked card reference (last four digits and expiry date) from the payment gateway — vd111 does not store full card numbers or CVV codes at any point. All financial transaction records are retained for compliance and dispute-resolution purposes.
Usage & Behavioural Data
vd111 automatically collects technical and behavioural data about how you use the platform. This includes your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages and game categories visited, bets placed, games launched, and the sequence of actions taken during each session. This data is used for platform security, fraud detection, responsible gaming monitoring, and improving the vd111 user experience.
Communications Data
If you contact vd111's support team via email or live chat, we retain records of those communications — including your name, contact details, and the full text of the exchange — for quality assurance, training, and dispute-resolution purposes. If you consent to receive promotional communications from vd111, we also retain a record of that consent and the communications sent to you.
Data We Collect at a Glance
- Full name & date of birth
- Mobile number & email address
- Government-issued ID documents (KYC)
- Payment method references (masked)
- IP address & device information
- Session activity & game history
- Support communication records
How We Use Your Information
vd111 uses the personal data it collects only for purposes that are directly connected to the operation of the platform, the fulfilment of our obligations to players, and compliance with applicable legal requirements. We do not use player data for purposes unrelated to the vd111 service without your explicit consent.
Account Management & Service Delivery
The primary purpose for which we process your personal data is to create and maintain your vd111 account, process deposits and withdrawals, settle bets, apply bonuses, and deliver the full range of gaming services available on the platform. Without processing your registration and payment data, we would be unable to provide these core services.
Identity Verification & Fraud Prevention
vd111 uses identity and KYC data to verify that each player meets the minimum age requirement of 18 years, that each player holds only one account, and that deposit and withdrawal transactions are being conducted by the verified account holder. We also use behavioural and technical data — including IP addresses, device fingerprints, and session patterns — to detect and prevent fraudulent activity, multi-accounting, and unauthorised account access.
Responsible Gaming Monitoring
vd111 analyses player behavioural data — including session frequency, session length, deposit patterns, and wagering volume — to identify signs of potentially problematic gambling behaviour. Where our systems detect patterns consistent with problem gambling, vd111 may proactively contact the player, apply responsible gaming interventions, or restrict certain account activities in accordance with our Responsible Gaming Policy. This processing is conducted in the genuine interest of player welfare.
Customer Support
We use the contact and communications data you provide when interacting with our support team to resolve queries, investigate complaints, and improve our support processes. Support communication records are retained for a minimum of 24 months to enable effective dispute resolution.
Legal & Regulatory Compliance
vd111 processes and retains certain categories of player data — including identity documents, financial transaction records, and account activity logs — to fulfil obligations arising under applicable anti-money laundering (AML) standards, know-your-customer (KYC) requirements, and any other legal or regulatory obligations to which vd111 is subject. Compliance-related data retention periods may exceed the standard retention periods described elsewhere in this Policy.
Marketing Communications (With Consent)
If you have opted in to receive promotional communications from vd111, we will use your email address and mobile number to send you information about bonuses, seasonal promotions (such as Eid offers and BPL cricket season promotions), new game launches, and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] or by using the unsubscribe mechanism included in every promotional email.
Personal and identity data is used to verify your age, confirm your identity, and ensure the security of your vd111 account — protecting both you and other players on the platform.
Behavioural data analysis helps vd111 identify early signs of problem gambling and trigger timely, welfare-focused interventions for at-risk players.
Promotional communications are sent only to players who have given explicit consent. Consent can be withdrawn at any time with no effect on your account or gaming access.
Data Processing Purposes Summary
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration data (name, DOB, email, phone) | Account creation, age verification, communications | Contract performance; Legal obligation (age verification) |
| KYC documents (NID, passport) | Identity verification, AML compliance | Legal obligation; Legitimate interest (fraud prevention) |
| Payment references (masked wallet/card) | Transaction processing, withdrawal matching | Contract performance; Legal obligation (AML) |
| IP address & device data | Security, fraud detection, responsible gaming | Legitimate interest (platform security) |
| Behavioural / session data | Responsible gaming monitoring, UX improvement | Legitimate interest (player welfare) |
| Support communications | Query resolution, dispute management | Contract performance; Legitimate interest |
| Marketing preferences | Sending promotional offers | Consent |
Data Sharing & Disclosure
vd111 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share player data only where necessary to deliver the vd111 service, comply with legal obligations, or protect the legitimate interests of vd111, its players, and the wider public. The categories of recipients who may receive your personal data are described below.
Payment Service Providers
To process your deposits and withdrawals, vd111 shares the minimum necessary payment-related data with our integrated payment service providers — including bKash, Nagad, Rocket, Upay, and the payment gateways processing Visa and Mastercard transactions. Each provider receives only the data required to execute and record the specific transaction. Payment service providers process this data under their own privacy policies and security standards, which are independent of this Policy.
Game Content Providers
When you launch a game from a third-party provider on the vd111 platform — such as a Pragmatic Play slot, an Evolution Gaming live casino table, or a Spribe crash game — a session token and anonymised player reference are shared with the relevant game provider to authenticate and manage your game session. Full identity or payment data is not passed to game providers. Game providers operate their own server infrastructure and are subject to independent technical audits and certification.
Fraud Prevention & Security Services
vd111 works with specialist third-party fraud prevention and platform security services. Technical data — including IP addresses, device identifiers, and behavioural signals — may be shared with these services to detect multi-accounting, bot activity, and fraudulent financial transactions. These providers act as data processors on vd111's behalf and are contractually bound to process data only as directed by vd111.
Legal & Regulatory Authorities
vd111 may disclose player personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law, court order, or where vd111 has a good-faith belief that disclosure is necessary to prevent criminal activity, protect the safety of any person, or protect the legal rights of vd111. In such cases, vd111 will disclose only the minimum data necessary to satisfy the legal requirement.
No Sale of Personal Data
vd111 does not sell, license, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Any data-sharing arrangement entered into by vd111 is subject to a written data processing agreement that restricts the recipient's use of the data to the purpose for which it was shared.
Who May Receive Your Data
- Payment providers (bKash, Nagad, Rocket, Upay, Visa/Mastercard gateways) — for transaction processing only
- Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — anonymised session tokens only
- Fraud prevention & security service providers — technical data only, under data processing agreements
- Law enforcement or regulatory authorities — where legally required
Data Retention & Storage
vd111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an individual player.
Active Account Data
For as long as your vd111 account remains active, we retain all registration, identity, payment, and activity data associated with your account. This data is necessary to provide you with uninterrupted access to the platform's services, process transactions accurately, and fulfil our responsible gaming obligations.
Post-Closure Retention
Following the voluntary or administrative closure of a vd111 account, we retain core identity records, KYC documents, and financial transaction histories for a minimum period of five years. This retention period reflects best practice in anti-money laundering compliance and allows vd111 to respond to regulatory inquiries, resolve post-closure disputes, and prevent re-registration by individuals who were previously excluded or banned from the platform.
Support & Communication Records
Records of support communications — including emails, live chat transcripts, and complaint documentation — are retained for a minimum of 24 months from the date of the most recent communication in each case. After this period, communications are reviewed and either deleted or further anonymised.
Dormant Account Data
For accounts classified as dormant (no login activity for 12 consecutive months), vd111 retains account data in its current form for a further 12 months while attempting to re-engage the account holder. If the account is subsequently closed as a result of dormancy, post-closure retention periods as described above will apply.
Data Storage Location
vd111's player data is stored on secure servers protected by industry-standard access controls, encryption at rest, and regular independent security audits. vd111 does not transfer player personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.
Retention Periods Summary
- Active account dataDuration of account
- KYC & financial records5 years post-closure
- Support communications24 months minimum
- Dormant account data12 months then reviewed
- Session / analytics data13 months rolling
Your Privacy Rights
As a player on the vd111 platform, you hold a number of rights in relation to the personal data we process about you. vd111 is committed to facilitating the exercise of these rights promptly and transparently. To submit a request relating to any of the rights described below, contact our support team at [email protected] from your registered email address, clearly stating the right you wish to exercise and providing sufficient detail to allow us to locate and process your request.
Right of Access
You have the right to request confirmation of whether vd111 holds personal data about you, and if so, to receive a copy of that data along with information about how it is processed. Access requests will be fulfilled within 30 days of receipt, subject to identity verification.
Right to Rectification
If you believe that personal data vd111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For account registration data (name, date of birth), rectification requests may require submission of updated identity documentation.
Right to Erasure
In certain circumstances, you have the right to request that vd111 delete personal data it holds about you — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to limitations where vd111 is required to retain data for legal or regulatory compliance purposes, including the minimum post-closure KYC and financial record retention periods described in Section 5.
Right to Restrict Processing
You may request that vd111 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, object to its processing, or require the data to be retained for legal claims even where vd111 no longer needs it for its original purpose.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on vd111's legitimate interests — for example, in relation to certain security monitoring or analytical processing activities. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time, with immediate effect.
Right to Withdraw Consent
Where vd111 processes your personal data on the basis of your consent — for example, for the purpose of sending you promotional marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
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Right of Access
Request a copy of all personal data vd111 holds about you, fulfilled within 30 days. -
Right to Rectification
Request correction of inaccurate or incomplete personal data held on your account. -
Right to Erasure
Request deletion of your data where no legal retention obligation applies. -
Right to Restrict Processing
Request that vd111 limit how it uses your data in certain defined circumstances. -
Right to Object
Object to processing based on legitimate interests, including direct marketing at any time. -
Right to Withdraw Consent
Withdraw marketing consent at any time with no impact on your account access. -
Right to Data Portability
Receive a structured, machine-readable copy of data you provided to vd111 directly.
Data Security Measures
vd111 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect player data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the measures described below reflect our ongoing commitment to protecting the personal data of every vd111 player.
Encryption in Transit
All data transmitted between your device and the vd111.bet platform is encrypted using Transport Layer Security (TLS) with a minimum protocol version of TLS 1.2. This ensures that login credentials, payment information, and personal account data cannot be intercepted in transit by unauthorised third parties. The presence of "https://" in your browser address bar and the padlock icon confirm that your connection to vd111 is encrypted.
Encryption at Rest
Sensitive personal data stored on vd111's servers — including identity documents, payment references, and account credentials — is encrypted at rest using industry-standard symmetric encryption. Database-level encryption ensures that even in the unlikely event of unauthorised physical access to storage infrastructure, the data contained within remains unreadable without the appropriate decryption keys.
Access Controls
Access to vd111's player data systems is restricted on a strict need-to-know basis. Internal staff access is governed by role-based access controls (RBAC), with each team member granted only the minimum access rights necessary to perform their specific function. All privileged access events are logged and subject to periodic review. Third-party service providers who process player data on vd111's behalf are contractually required to maintain equivalent access control standards.
Account Security Features
vd111 provides players with tools to secure their own accounts. These include mandatory strong password requirements at registration, session timeout after a period of inactivity, and the ability to view recent login activity from within your account dashboard. Players are strongly encouraged to use a unique password for their vd111 account and to contact support immediately at [email protected] if they suspect unauthorised access to their account.
Security Audits & Monitoring
vd111's platform infrastructure is subject to ongoing automated security monitoring and periodic independent security assessments. These assessments test for common web application vulnerabilities, configuration weaknesses, and data exposure risks. Identified vulnerabilities are prioritised and remediated according to a defined internal security response process. vd111 also operates an internal incident response procedure to ensure that any data security incident is detected, contained, and reported in a timely manner.
All data between your browser and vd111.bet is protected by TLS 1.2+ encryption, preventing interception of login credentials and payment data.
Sensitive data stored on vd111 servers is encrypted at rest, ensuring it remains protected even if physical server infrastructure were ever compromised.
Internal access to player data is restricted by role and logged. Staff receive only the minimum access rights required for their function.
Policy Updates & Contact
Amendments to This Privacy Policy
vd111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made to this Policy, vd111 will notify registered players by email to the address on file at least 7 days before the changes take effect. The effective date at the top of this page will be updated to reflect the date on which the current version entered into force.
Your continued use of the vd111 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept the revised Policy, you should discontinue use of the platform and request account closure before the effective date of the changes. We encourage you to review this Policy periodically to stay informed of how vd111 protects and processes your personal data.
Children's Privacy
The vd111 platform is strictly intended for adults aged 18 years and above. vd111 does not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration step, and accounts flagged as potentially belonging to underage individuals are subject to immediate suspension and enhanced KYC review. If you have reason to believe that a person under the age of 18 has registered a vd111 account, please notify us immediately at [email protected].
Links to Third-Party Platforms
The vd111.bet website may contain references to third-party payment providers and game studios whose services are integrated into the platform. These third parties operate their own privacy policies that govern the data they collect and process in connection with their services. vd111 is not responsible for the privacy practices of third-party service providers and encourages players to review the privacy policies of any third-party services they use in connection with the vd111 platform.
Contacting vd111 About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to vd111's handling of your personal data, please contact the vd111 privacy team at [email protected]. Please include "Privacy Request" in the subject line of your email, along with your registered account username and a clear description of your query. vd111 aims to respond to all privacy-related enquiries within 10 business days of receipt.
For formal complaints regarding vd111's data processing practices that cannot be resolved through the support process above, you may seek guidance from relevant consumer protection or data protection authorities in Bangladesh.
Material changes to this Privacy Policy are communicated by email to all registered players at least 7 days before taking effect. The effective date at the top of this page always reflects the current version.
vd111 does not knowingly collect data from anyone under 18. Suspected underage accounts are suspended immediately pending KYC review. Report concerns to [email protected].
Email [email protected] with "Privacy Request" in the subject line. Include your account username and a clear description of your query. Response target: 10 business days.
Your Data is Safe — Now Enjoy the Platform
With your privacy protected by industry-standard security, log in to your vd111 account and explore hundreds of certified games, live cricket betting, and instant BDT payouts. Players aged 18 and above only.